WatchGuard x1000 用户指南

Assisted Support

User Guide

19

to assist you in maintaining your enterprise security sys-
tem involving our Firebox, SOHO 6, ServerLock, AppLock, 
and VPN products.

WatchGuard LiveSecurity Technical Support 
business hours are 4:00 AM to 7:00 PM Pacific Time 
(GMT - 7), Monday through Friday. 
The SOHO Program business hours are 24 hours a 
day, 7 days a week

877.232.3531 in U.S. and Canada
+1.360.482.1083 all other countries

http://www.watchguard.com/support

Four (4) business hours maximum target

Technical assistance for specific issues concerning 
the installation and ongoing maintenance of 
Firebox, SOHO, and ServerLock enterprise systems

Single Incident Priority Response Upgrade (SIPRU) and 
Single Incident After-hours Upgrade (SIAU) are available. 
For more information, please refer to the WatchGuard Web 
site at:

http://support.watchguard.com/lssupport.asp

LiveSecurity

®

 Gold Program

This premium program is designed to meet the aggressive 
support needs of companies that are heavily dependent 
upon the Internet for Web-based commerce or VPN tun-
nels. 

WatchGuard Gold LiveSecurity Technical Support offers 
support coverage 24 hours a day, seven days a week. Our 
Priority Support Team staffs our support center continu-
ously from 7 PM Sunday to 7 PM Friday Pacific Time (GMT