WatchGuard x1000 用户指南
Chapter 2: Service and Support
20
WatchGuard Firebox System
— 7), and can help you with any technical issues you might
have during these hours.
have during these hours.
We target a one-hour maximum response time for all new
incoming cases. If a technician is not immediately available
to help you, a support administrator will log your call in
our case response system and issue a support incident
number.
incoming cases. If a technician is not immediately available
to help you, a support administrator will log your call in
our case response system and issue a support incident
number.
Firebox Installation Services
WatchGuard Remote Firebox Installation Services are
designed to provide you with comprehensive assistance
for basic Firebox installation. You can schedule a dedicated
two-hour time slot with one of our WatchGuard techni-
cians to help you review your network and security policy,
install the LiveSecurity software and Firebox hardware,
and build a configuration in accordance with your com-
pany security policy. VPN setup is not included as part of
this service.
designed to provide you with comprehensive assistance
for basic Firebox installation. You can schedule a dedicated
two-hour time slot with one of our WatchGuard techni-
cians to help you review your network and security policy,
install the LiveSecurity software and Firebox hardware,
and build a configuration in accordance with your com-
pany security policy. VPN setup is not included as part of
this service.
VPN Installation Services
WatchGuard Remote VPN Installation Services are
designed to provide you with comprehensive assistance
for basic VPN installation. You can schedule a dedicated
two-hour time slot with one of our WatchGuard techni-
cians to review your VPN policy, help you configure your
VPN tunnels, and test your VPN configuration. This ser-
vice assumes you have already properly installed and con-
figured your Fireboxes.
designed to provide you with comprehensive assistance
for basic VPN installation. You can schedule a dedicated
two-hour time slot with one of our WatchGuard techni-
cians to review your VPN policy, help you configure your
VPN tunnels, and test your VPN configuration. This ser-
vice assumes you have already properly installed and con-
figured your Fireboxes.
Training and Certification
WatchGuard offers product training, certification, and a
broad spectrum of publications to customers and partners
who want to learn more about network security and
WatchGuard products. Designed to quickly bring you up
broad spectrum of publications to customers and partners
who want to learn more about network security and
WatchGuard products. Designed to quickly bring you up