Xerox 5500 用户指南

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Xerox provides several automatic diagnostic tools to help you produce and maintain print 
quality.

PhaserSMART Technical Support is an automated, Internet-based support system. Use your 
default web browser to send diagnostic information from your printer to our web site for 
analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, 
and proposes a solution. If the problem is not resolved with the solution, PhaserSMART 
Technical Support assists you in opening a Service Request with Xerox Customer Support.

To access PhaserSMART Technical Support:

Go to 

.

Enter your printer’s IP address in the browser address window.

If you have other questions or problems, click the appropriate PhaserSMART Technical 
Support topic to continue.

Your printer’s front panel provides you with information and troubleshooting help. When an 
error or warning condition occurs, the front panel displays a message informing you of the 
problem. In many cases, the front panel also displays an animated graphic showing the 
location of the problem, such as the location of a paper jam.

To view information about how to fix the problem, press the front panel’s information button, 
which is labeled with an “i”. You can press the

i button at any time to get additional 

information about the message or menu displayed on the front panel.

PrintingScout is a tool that is installed with your Windows printer driver. It automatically 

checks the printer status when you send a print job. If the printer is unable to print your job, 
PrintingScout automatically displays a message on your computer screen to let you know that 
the printer needs attention. The message also explains how to fix the problem.

PrintingScout is available from the Windows printer driver for printer connected to the 
network via TCP/IP.