Xerox 242 软件指南

The table that follows identifies each link located on the Home 
page and describes when to use each link.

Problem Reporting

Click [Problem Reporting] to display 
options for capturing and transferring 
job and/or machine data. Data capture 
and transfer is usually necessary after 
Xerox conducts a preliminary 
investigation of your environment and 
needs additional data for further 
analysis.

Support Requests

Click [Support Requests] to display a 
table of requests Xerox Support has 
forwarded to you. Execution of these 
requests helps to ensure optimum 
operability of your print environment.

Different types of support requests 
you may receive are:

•

Remote Monitoring

•

Data Capture and Transfer

•

Update Attributes

•

Execute Script

•

Download and Execute Script

•

Software Updates

Support Access

Click [Support Access] to accept a 
verbal request from Xerox Support to 
activate two-way, online 
communication. The Support Access 
page is used to communicate with 
Xerox using a dynamic chat window 
and to enable permission-based 
desktop sharing with either desktop 
control or view-only privileges.

MeterAssistant

Click [MeterAssistant] to view a 
statistical summary table of automatic 
meter readings. This feature is 
available on monochrome and 
highlight color printers, only.