Xerox 6121MFP 用户指南

Troubleshooting

Phaser 6121MFP Multifunction Printer

User Guide

205

Problems Receiving Faxes

Transmission is not possible.

The transmission procedure may 
have been performed incorrectly.

Verify the transmission procedure 
and then try sending the fax again.

The fax number may be wrong.

Verify the fax number.

In the address book, the fax number 
you want to use may not be 
associated with the Speed Dial 
number you are using.

Verify that you are using the correct 
Speed Dial number.

The telephone line may be 
incorrectly connected.

Verify the telephone line 
connection. If it is disconnected, 
connect it.

There may be a problem with the 
recipient’s fax machine.

Contact the recipient.

Incorrectly configured voice over IP 
(VOIP). Digital phone service is 
often not compatible with Fax.

Install dial-tone phone service, or 
try to troubleshoot VOIP. For more 
information, go to:

The received fax is blank.

There may be a problem with the 
telephone connection or with the 
caller’s fax machine.

Verify that the printer can make 
clean copies. If it can, have the 
caller send the fax again.

The caller may have loaded the
pages upsidedown.

Contact the sender.

Faxes cannot be received 
automatically.

The printer is set to receive faxes 
manually.

Set the printer to automatic 
reception. See 

The memory is full.

Load paper if the output tray is 
empty, then see if the stored faxes 
print.

The telephone line is incorrectly 
connected.

Check the telephone line 
connection. If it is disconnected, 
connect it.

There may be a problem with the 
caller’s fax machine.

Make a copy to verify that this 
printer is operating correctly and 
then, if the copy printed correctly, 
have the recipient check the 
condition of their fax machine.