Avaya 18d 用户指南
Other Problems with Phones
Trouble Making Outside Calls
Trouble making outside calls could be one of the following:
■
You hear a dial tone, but the dial tone continues as you try to dial.
■
You hear a dial tone, and the dial tone cuts off when you dial, but the line does not
ring.
ring.
■
You hear a busy signal as you dial.
■
You hear nothing at all.
Possible Cause 1: Forced Account Code Entry is assigned to your extension.
What to do: Find out if Forced Account Code Entry (#307) is assigned to your extension.
If it is, enter a valid account code.
If it is, enter a valid account code.
■
If you can make a call, the problem is solved.
■
If Forced Account Code Entry is not assigned to your extension, go to Possible
Cause 2.
Cause 2.
Possible Cause 2: Dial Mode is set incorrectly.
What to do: Find out if you have touch-tone or rotary service and set the Dial Mode (#201)
to Touch-Tone or Rotary as appropriate.
to Touch-Tone or Rotary as appropriate.
■
If you can make a call, the problem is solved.
■
If the Dial Mode is already set correctly, go to Possible Cause 3.
Possible Cause 3: Someone changed the Outgoing Call Restriction setting.
What to do: If you were able to make a call without any trouble before, find out if someone
changed the Outgoing Call Restriction (#401) for your extension.
changed the Outgoing Call Restriction (#401) for your extension.
■
If someone changed your Outgoing Call Restriction setting, verify that the change
was an appropriate one.
was an appropriate one.
■
If no one changed your Outgoing Call Restriction setting, go to Possible Cause 4.
Possible Cause 4: Local phone company is not accurately receiving the dialing signals.
What to do: Isolate the problem. Use the telephone to make calls on different lines. Then,
make calls on different phones using the same line.
■
If you cannot make calls from one phone on all lines, follow the procedure for
“System Phone Does Not Work,” Possible Cause 2.
“System Phone Does Not Work,” Possible Cause 2.
■
*
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
Troubleshooting
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