Xerox Xerox Mobile Print Cloud Support & Software 用户指南
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If Direct Email Printing was used, an email was generated by Mobile Print Cloud
that included a passcode that must be entered at the printer to release the print
job.
that included a passcode that must be entered at the printer to release the print
job.
Unable to View and Print to Printers That Are Outside the Company
It is at the discretion of your company to allow users to see non-company printers. Check
with your Account Administrator.
with your Account Administrator.
Unable to View my Printer or Print Queue
Make sure you are logged on to the correct company. When you access your Mobile
Print Cloud account and enter a company code, you are homed to the printers and print
queues that are associated with that company. When you log in with a different company
code, you are then homed to that company and view that company’s printers and print
queues. The printers and print queues associated with the previous company are not
visible.
Print Cloud account and enter a company code, you are homed to the printers and print
queues that are associated with that company. When you log in with a different company
code, you are then homed to that company and view that company’s printers and print
queues. The printers and print queues associated with the previous company are not
visible.
Unable to Print Using Print Queues
If you are unable to print using print queues, check with your administrator.
Did Not Receive Job Submission or Job Completion Notification
(Mobile Print Cloud Users Only)
(Mobile Print Cloud Users Only)
1. Verify that the notification is not in your junk folder.
2. Make sure your mailbox is not full.
3. Make sure your email notification preferences are set correctly:
2. Make sure your mailbox is not full.
3. Make sure your email notification preferences are set correctly:
a) Go to the webpage and click on your email address in the upper left corner.
b) Select User Preferences.
c) Verify that your Email Notification Policy preferences are selected.
b) Select User Preferences.
c) Verify that your Email Notification Policy preferences are selected.
4. Select the Jobs tab, then the History tab, and view the job status.
Job Did Not Print as Expected
The printer may not support all features of the print job. Mobile Print Cloud output will
work with most non-Xerox devices that implement industry-standard PCL 5, PCL 6 or
PostScript commands. If non-Xerox devices implement features in a proprietary manner
or don’t adhere to industry standards, the output may not print as expected.
work with most non-Xerox devices that implement industry-standard PCL 5, PCL 6 or
PostScript commands. If non-Xerox devices implement features in a proprietary manner
or don’t adhere to industry standards, the output may not print as expected.
The administrator should check which Page Description Language (PDL) Mobile Print
Cloud is using and make sure the printer supports that PDL.
Cloud is using and make sure the printer supports that PDL.
It is recommended that you keep the selected defaults. If you experience image integrity
or finishing issues, try different options to determine which give the best results.
or finishing issues, try different options to determine which give the best results.
Xerox
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Mobile Print Cloud
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User How To and Troubleshooting Guide
Troubleshooting