Xerox Xerox Remote Print Services Support & Software 用户指南
Establishing and Maintaining Connectivity
19
Tips for Remote Services Offerings
Proxy Reliability
Connection Method(s) Affected
Proxy: Smart eSolutions Client (obsolete)
Proxy: CentreWare Web
Proxy: CentreWare Web
Current Situation
Customers using CentreWare Web or the Smart eSolutions client
applications are experiencing an unacceptably high rate of communication
loss.
applications are experiencing an unacceptably high rate of communication
loss.
Root Causes
The design of legacy versions of the data acquisition agents / proxy
applications do not enable reliability enhancements that have been
identified and as such they are inherently less reliable than the most
recent version
applications do not enable reliability enhancements that have been
identified and as such they are inherently less reliable than the most
recent version
– XDA Lite
Corrective Action
XDA Lite
rediscovers / discovers devices daily, improving a device’s
overall connectivity reliability. In addition, it retrieves application updates
automatically and offers an improved local user interface providing a level
of user value that has been extremely well received by customers.
It is highly recommended that, when provided the opportunity to replace
the current installation of a legacy proxy application with XDA Lite, it be
done to take advantage of its enhanced connectivity reliability.
automatically and offers an improved local user interface providing a level
of user value that has been extremely well received by customers.
It is highly recommended that, when provided the opportunity to replace
the current installation of a legacy proxy application with XDA Lite, it be
done to take advantage of its enhanced connectivity reliability.