Xerox Phaser 790 用户指南
Network Problem Solving
23. Problem Solving
Xerox Phaser 790
23-57
Command WorkStation Problem Solving
In case of problems, and before you call for service, check the steps in this
section. If you are unable to resolve the problem, make a note of the error
condition and contact your authorized service/support center.
section. If you are unable to resolve the problem, make a note of the error
condition and contact your authorized service/support center.
Command WorkStation hangs
If the Command WorkStation windows do not update:
1.
Try selecting the Log in/out slider and logging out.
2.
Exit the Command WorkStation. Restart the Command WorkStation
application or restart the computer.
application or restart the computer.
The Printer is probably down or communication over the network has failed if
one of the following conditions exists:
one of the following conditions exists:
•
The Command WorkStation windows do not update.
•
No jobs are displayed.
•
The mouse has no effect (you cannot select a job or a window, use a
right mouse command, or select a menu item).
right mouse command, or select a menu item).
To force an exit from the Command WorkStation application:
1.
Press Ctrl-Alt-Delete, and with the Command WorkStation highlighted,
select End Task.
select End Task.
2.
At the Printer, disconnect and reconnect the network cable, and try
printing a Test Page or Configuration page.
printing a Test Page or Configuration page.
3.
If that fails, reboot the server.
4.
If the Printer Control Panel does not respond to the Menu button, press
the Reset button, switch off the server and switch it on again.
the Reset button, switch off the server and switch it on again.
5.
When it reaches Idle, restart the Command WorkStation application.