Cisco Cisco IP Contact Center Release 4.6.1 维护手册

/PID....

administering agents....

agent desk settings

about....

reason codes....

Wrap-up....

Agent desk settings

Idle reason required....

Logout reason required....

Work mode....

agent desktop features, configuring....

Agent Re-skilling tool

about....

accessing....

agents

about....

about supervisors....

about teams....

administering....

changing skill group designations....

configuring Not Ready reason codes....

creating....

creating voice-only....

deleting voice-only....

entering Wrap-up mode....

multichannel....

reason codes....

teams, creating....

teams, deleting....

teams, multichannel....

voice-only....

agent supervisor

creating....

deleting....

agent teams

about....

creating....

deleting....

agent types

multichannel....

voice-only....

agent wrap-up....

alphanumeric substitutions, configuring....

alpha prefixes, adding to numbers....

Assist call method, configuring....

automatic wrap-up

configuring....

Barge-in option....

base skill groups

about....

migrating from sub-skill groups....

CAD

configuring supervisor logged-in state....

configuring Work Mode on Incoming option....

configuring Work Mode on Outgoing option....

predefined reason codes....

Call forward on Redirection on No Answer....

Call forward on Ring No Answer

configuring IPCC on IP IVR....

configuring Unified CCE on Unified CVP....

calls, single-line vs. multi-line behavior....

call types

about....

identification....

Cisco Media Blender....

classifying call types....

ConfigLimit tool, using....

Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)