Cisco Cisco IP Contact Center Release 4.6.1 维护手册
Configuration Manager, using....
configuration parameters....
configuring
agent features....
agent features with Agent Desk Settings List tool....
agent teams....
alphanumeric substitutions....
Assist call and Emergency alert methods....
automatic wrap-up....
CAD supervisor logged-in state....
device target with IPCC Enterprise....
multichannel routing....
multichannel software, about....
network transfer from a CTI OS Agent Desktop....
network transfer from an IP phone....
Not Ready reason codes....
routing, about....
speed dialing....
Static Dial String translations....
supervisor features....
Work Mode on Incoming option for CAD....
Work Mode on Incoming option for CTI OS Agent
Desktop....
Desktop....
Work Mode on Outgoing option for CAD....
creating
agents....
agent supervisor....
agent teams....
voice-only agents....
CTI OS Agent Desktop
configuring network transfer....
configuring Work Mode on Incoming option....
CTI OS features, configuring....
Database
Agent record....
databases
Agent record....
Person record....
records for IPCC Enterprise agents using multichannel
software....
software....
deleting
agent supervisor....
agent teams....
voice-only agents....
desk settings, agent....
desktop features, configuring....
device targets
about....
configuring with IPCC Enterprise....
routing to a new....
Dialed Number Plan
about....
alphanumeric substitutions....
configuring....
dialed number....
Dialed Number field....
dial number type plan....
dial string....
Dial String field....
ensuring routing of agent calls....
Post Route....
Post Route field....
routing agent-initiated calls....
Routing Client field....
setting up basic dialing substitutions for agent
calling....
calling....
specifying basic dialing substitutions....
speed dialing....
values....
Wildcard pattern....
dialed numbers....
dialing substitutions, Dialed Number Plan....
Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)
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Index