Cisco Cisco Agent Desktop 8.5 故障排查指南

Converting Recordings From RAW to WAV Format

April 3, 2014

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<counter> 

Counter that is reset every time the agent logs in. It is 

incremented sequentially starting from 00000 every time a 
recording of that agent is made during that session.

<extension> 

The extension of the agent recorded

<agent ID> 

The ID of the agent recorded

The utility finds the location of the RAW files from the registry. If the registry does not 
have this information, the utility assumes that the location is this folder:

<install path>\Cisco\Desktop_audio

The utility writes the converted WAV files to a folder it creates located at:

<install path>\Cisco\Desktop_wav

The utility syntax is:

raw2wav.exe <filename> <source file path>

where <filename> is either the <name>.to.raw or <name>.from.raw file, and 
<source file path> is the path to the Desktop_audio folder.

Running raw2wav in a Batch File

You can use the raw2wav utility from a batch file that iterates through a 
wildcard-specified set of source files. If the utility finds a WAV file with a name 
identical to one that is about to be created, the conversion is not executed. 

NOTE:  If the utility is halted prematurely, the WAV file being written at 
that time might be corrupted.

Example

The following series of MS-DOS commands are entered in a batch file named 
convert.bat:

c:\
cd <install path>\cisco\desktop\bin
for %%c in (<source file path>\*.raw) do raw2wav "%%~nc%%~xc" <source 
file path>

Where <install path> is the CAD installation path and <source file path> is the path to 
the Desktop_audio folder.

These MS-DOS commands cause all the RAW files in the Desktop_audio folder to be 
converted to WAV format and placed in the Desktop_wav folder, leaving the original 
RAW files in the Desktop_audio folder. The path to the destination Desktop_wav folder 
is known based on the path to the Desktop_audio folder.