Cisco Cisco Agent Desktop 8.5 故障排查指南
Cisco CAD Troubleshooting Guide
80
April 3, 2014
Chat Problems
Problem
The agent sent the supervisor an emergency chat message but the
supervisor never received it.
supervisor never received it.
Solution
Supervisors receive emergency chat messages only if they are
monitoring the team to which the agent who sent the message belongs.
monitoring the team to which the agent who sent the message belongs.