Cisco Cisco WebEx Meeting Center WBS30 管理员指南
Chapter 13: Manage WebACD
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Option
Description
list of waiting customers.
Wait Notification
Wait threshold
You can set the number of minutes that a customer waits
before agents are notified (by email message or phone call).
before agents are notified (by email message or phone call).
2 minutes is the preset length of waiting time. You can enter a
longer or shorter time period (from 1 to 99 minutes).
longer or shorter time period (from 1 to 99 minutes).
Notification options
Send email to: Enter the email addresses of those you want to
receive email notification. To save time, click the List of Users
button and select the addresses from a list.
receive email notification. To save time, click the List of Users
button and select the addresses from a list.
Leave Message Threshold
Leave message form
Select the form you want customers to use to leave a message for
your team.
your team.
Wait threshold
You can set the number of minutes that elapse before the email
message is sent to the list of agents you select.
message is sent to the list of agents you select.
5 minutes is the preset length of waiting time. You can enter a
longer or shorter time period (from 1 to 99 minutes). The length
of time you set is also used as the interval for time-outs.
longer or shorter time period (from 1 to 99 minutes). The length
of time you set is also used as the interval for time-outs.
Notification options
Send email to: Enter the email addresses of those you want to
notify when a customer sends an email form. To save time, click the
List of Users button and select the addresses from a list.
notify when a customer sends an email form. To save time, click the
List of Users button and select the addresses from a list.
Form forwarding
Send completed forms to: Enter the email addresses of those you
want to receive email notification. To save time, click the List of
Users button and select the addresses from a list
want to receive email notification. To save time, click the List of
Users button and select the addresses from a list
Shutdown Threshold
You can set the maximum number of customers that can wait in
the queue before the queue shuts down.
the queue before the queue shuts down.
200 is the default number of waiting customers. You can enter a
larger or smaller number (from 50 to 999)
larger or smaller number (from 50 to 999)
Unavailability Threshold
You can set the number of seconds that elapse before
WebACD prompts an agent to set his or her status to
"Unavailable."
WebACD prompts an agent to set his or her status to
"Unavailable."
30 seconds is the default length of waiting time. You can enter
a longer or shorter time period (from 30 to 120 seconds).
a longer or shorter time period (from 30 to 120 seconds).