Cisco Cisco Agent Desktop 9.0 用户指南
Cisco Desktop Administrator User Guide
172
August 18, 2015
Alternate Agent Re-skilling Websites
You can specify two alternate agent re-skilling web sites to appear in the Tools menu
of Cisco Supervisor Desktop (
of Cisco Supervisor Desktop (
).
Figure 86.
Agent Re-skilling in the Cisco Supervisor Desktop Tools menu
By default, these menu options both lead to the Cisco Unified Contact Center
Enterprise Web Administration Agent Re-skilling website on Unified ICM.
Enterprise Web Administration Agent Re-skilling website on Unified ICM.
To set up an alternate agent re-skilling website:
1. Choose Unified CCE Configuration > Agent Re-skilling. The Agent Re-skilling
page appears (
2. For the desired site (Site1 and/or Site2), clear the Use Cisco’s Re-skilling Tool
check box and then type the URL of the alternate re-skilling website in the
URL field.
URL field.
3. Click Save.
To remove an alternate agent re-skilling website:
1. Choose Unified CCE Configuration > Agent Re-skilling. The Agent Re-skilling
page appears (
2. Select the Use Cisco’s Re-skilling Tool check box for the desired site.
3. Click Save.
NOTE: When you select the check box, the URL field is disabled.
When you click Save, the URL field is cleared.
When you click Save, the URL field is cleared.