Cisco Cisco Agent Desktop 8.0 故障排查指南
Cisco CAD Troubleshooting Guide
30
March 2012
.
Downloading the CadBE.properties File
To download the CadBE.properties file:
1. Open your web browser and access the following URL, where <CAD server> is
the IP address of the server on which the CAD services are installed. The
Agent Desktop/Supervisor Desktop/CAD-BE Installation web page appears.
Agent Desktop/Supervisor Desktop/CAD-BE Installation web page appears.
http://<CAD server>:8088/TUP/CAD/Install.htm
2. Right-click the hyperlink labeled CAD-BE logging and debugging file and save
it to your computer.
gives the location in which the CadBE.properties
file should be saved and any additional actions that need to be completed,
depending on the operating system and browser you are using.
depending on the operating system and browser you are using.
Table 11.
Properties file location and additional actions
Operating
System
System
Browser
Location of properties file/additional actions
Windows Vista
Internet Explorer
Save the properties file to the desktop. In
addition, add the CAD-BE server hostname or
IP address to the Internet Explorer list of
trusted sites.
addition, add the CAD-BE server hostname or
IP address to the Internet Explorer list of
trusted sites.
Windows Vista
Mozilla Firefox
Save the properties file to the desktop. In
addition, change the Mozilla Firefox “Start In”
directory to the desktop.
addition, change the Mozilla Firefox “Start In”
directory to the desktop.
Windows XP
Internet Explorer
Save the properties file to the desktop.
Windows XP
Mozilla Firefox
Save the properties file to the folder in which
Mozilla Firefox is installed. The default is
C:\Program Files\Mozilla Firefox.
Mozilla Firefox is installed. The default is
C:\Program Files\Mozilla Firefox.
Linux
Mozilla Firefox
Save the properties file to your home directory.