Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南

You need to provision a particular subsystem only if you are using Unified CCX 
applications that require it.

The Unified ICME subsystem is available if your system has a license installed 
for Unified IP IVR.

The Unified CCX system uses the Unified ICME subsystem to communicate with 
Unified ICME to manage call distribution across sites and call-processing 
environments. 

The Unified CCX server is frequently used as part of a Unified ICME solution 
with Unified ICME. In this type of installation, the Unified ICME uses the 
Unified CCX server to queue calls and perform other functions such as collecting 
caller-entered digits, performing database lookups, and playing back prompts.

If you are not using Unified ICME, you do not need to provision the Unified 
ICME subsystem.

Unified ICME scripts can direct calls based on various criteria such as the time of 
day or the availability of subsystems. The scripts use four different commands to 
interact with the Unified CCX system: 

Connect—Connects the call. Unified ICME sends the connect message with 
a label to instruct the Unified CCX system where to direct the call.

Release—Hangs up the call.

Run VRU Script—Runs a Unified ICME Voice Response Unit (VRU) script 
on the Unified CCX system. 

Cancel—Cancels the Unified ICME VRU script that is currently running.

This section includes the following tasks: