Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南

Many applications make use of pre-recorded prompts stored as .wav files, which 
are played back to callers to provide information and elicit caller response. 

Several system-level prompt files are loaded during Unified CCX installation. 
However, any file you create needs to be made available to the Unified CCX 
Engine before a Unified CCX application can use them. This is done through the 
Unified CCX cluster’s Repository datastore, where the prompt, grammar, and 
document files are created, stored, and updated. 

Support for High Availability and remote servers is available only in 
multiple-server deployments.

The Unified CCX Server's local disk prompt files are synchronized with the 
central repository during Unified CCX Engine startup and during run-time when 
the Repository datastore is modified. For more information about the Repository 
datastore, see 

To access the Prompt Management page, perform the following steps:

From the Unified CCX Administration menu bar, choose Application > Prompt 
Management.

The Prompt Management web page opens to display the following fields. 

 

Language

Location of the items listed in the Name column. 

Folder

Path of the item selected in the Name column. Default = default folder

Codec

(Display only). The codec chosen during installation for this Unified CCX 
server. 

Create Language

Displays a dialog box that lets you create a new language folder.