Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南
Chapter 16 Reporting on Real-Time Unified CCX Data
Application Reporting User Interface
16-14
Cisco Unified CCX Administration Guide, Release 7.0(1)
Engine Tasks
Use the Engine Tasks real-time report to view information about currently active
Engine tasks.
Engine tasks.
To access the Engine Tasks report, select Reports > Engine Tasks from the
Application Reporting menu bar.
Application Reporting menu bar.
The following fields are displayed on the Engine Tasks report.
Contacts
Use the Contacts real-time report to view information for all the active contacts
for all servers across clusters.
for all servers across clusters.
Note
Support for High Availability and remote servers is available only in
multiple-server deployments.
multiple-server deployments.
To access the Contacts report, select Reports > Contacts from the Application
Reporting menu bar.
Reporting menu bar.
Field
Description
ID
Unique identifier of the engine task.
If the engine task is the main task running the application and the parent ID is
empty, its identifier will match the Application Task Identifier.
empty, its identifier will match the Application Task Identifier.
Parent ID
Unique identifier for the parent of the engine task (if any).
Node ID
Unique identifier for a server in the cluster.
Server IP Address
IP address identifying the server in the cluster.
Script
Name of the script that is running the task (if the task is running a Unified CCX
script).
script).
Start Time
Time that the task started.
Duration
Length of time the task has been active.