Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南
16-27
Cisco Unified CCX Administration Guide, Release 7.0(1)
Chapter 16 Reporting on Real-Time Unified CCX Data
Application Reporting User Interface
Outbound Campaign Cisco Unified Contact Center Express Stats
Use the Outbound Campaign Cisco Unified Contact Center Express Stats
real-time report to view real-time Unified Contact CCX information for the
Outbound preview dialer.
real-time report to view real-time Unified Contact CCX information for the
Outbound preview dialer.
To access the Outbound Campaign Cisco Unified Contact Center Express Stats
report, select Reports > Outbound Campaign Cisco Unified Contact Center
Express Stats from the Application Reporting menu bar.
report, select Reports > Outbound Campaign Cisco Unified Contact Center
Express Stats from the Application Reporting menu bar.
The following fields are displayed on the Outbound Campaign Cisco Unified
Contact Center Express Stats report.
Contact Center Express Stats report.
Field
Description
Campaign
The name of the campaign.
Status
The current activation state of the campaign:
•
Running: an active campaign
•
Stopped: an inactive campaign.
Active
Total number of outbound calls currently previewed by or connected to agents for this
Campaign. Active Calls = Previewed + Connected.
Campaign. Active Calls = Previewed + Connected.
Preview
Total number of outbound calls currently previewed but have not been accepted,
rejected or closed by the agents as part of this campaign.
rejected or closed by the agents as part of this campaign.
Connected
Total number of Outbound calls currently connected to agents for this campaign.
When an agent conferences in other agents, the call is counted once towards the total
number of connected calls.
When an agent conferences in other agents, the call is counted once towards the total
number of connected calls.
Offered
Total number of outbound calls offered for this campaign. A call is considered offered
when it is presented to an agent as part of this campaign. A contact that is presented
to an agent, skipped/rejected by that agent, and then presented to the same agent or to
another agent is counted twice towards the number of calls offered. Offered =
Accepted + Rejected + Closed + Timed-out.
when it is presented to an agent as part of this campaign. A contact that is presented
to an agent, skipped/rejected by that agent, and then presented to the same agent or to
another agent is counted twice towards the number of calls offered. Offered =
Accepted + Rejected + Closed + Timed-out.
Accepted
Total number of outbound calls accepted for this campaign. A call is considered
accepted if an agent has clicked Accept when presented the call. A call that is
presented to an agent, skipped/rejected by that agent, presented to another agent, and
then accepted by that other agent is counted once towards the number of calls
accepted.
accepted if an agent has clicked Accept when presented the call. A call that is
presented to an agent, skipped/rejected by that agent, presented to another agent, and
then accepted by that other agent is counted once towards the number of calls
accepted.