Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南

Creating any missing ports.

Modifying out-of-sync ports.

Associating CTI Ports to JTAPI users. (For example, associating CTI 
Ports created for Node 1 to the JTAPI User for Node 1, and so forth.).

Creating any missing route points.

Modifying out-of-sync route points.

Associating route points to all the JTAPI users. 

The Cisco CRS system uses the Unified CCX subsystem of the CRS  Engine to 
provide resource distribution and queueing to call centers, as part of a Automatic 
Call Distribution (ACD) system.

Use the areas of the Unified CCX Configuration web page to configure skills 
groups, resources, resource groups, Contact Service Queues (CSQs) and RM 
(Resource Manager) JTAPI providers.

To access the Unified CCX Configuration web page, select Subsystems > RmCm 
from the CRS Administration menu bar.

The Unified CCX Configuration navigation bar contains the following hyperlinks:

Skills—Click this hyperlink to create skills. This option is available only with 
the Unified CCX Enhanced and Premium license packages (see 

).

Resources—Click this hyperlink to assign a resource group and/or skills to 
agents (see 

). 

Resource Groups—Click this hyperlink to create resource groups (see 

CSQs—Click this hyperlink to configure CSQs (see 

RM JTAPI Provider—Click this hyperlink to configure the RM (Resource 
Manager) JTAPI provider for the RmCm subsystem (see 

).