Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 发行公告
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Cisco Unified Contact Center Express Solution Reference Network Design
Chapter 2 Cisco Unified Contact Center Express Solution Architecture for Cisco Unified Communications Manager
Cisco Unified CCX Integration with Unified ICME Software
Figure 2-9
Cisco Unified ICME Integration with Two Unified Gateway Sites and one Traditional ACD Site
For Cisco Unified CCX to integrate with Cisco Unified ICME software, there must be a Cisco Unified
CCX Gateway PG installed on the Cisco Unified CCX server. It is not supported for the Cisco Unified
CCX Gateway PG to run on a separate server when integrating Cisco Unified CCX with the Cisco
Unified ICME software.
CCX Gateway PG installed on the Cisco Unified CCX server. It is not supported for the Cisco Unified
CCX Gateway PG to run on a separate server when integrating Cisco Unified CCX with the Cisco
Unified ICME software.
The Cisco Unified CCX Gateway PG must be ordered as a part of the Cisco Unified ICME 7.x software
suite. The Cisco Unified CCX Gateway PG software is installed from the Cisco Unified ICME software
installation CD—not from the Cisco Unified CCX software CD.
suite. The Cisco Unified CCX Gateway PG software is installed from the Cisco Unified ICME software
installation CD—not from the Cisco Unified CCX software CD.
Note
Partners must have Cisco Unified ICME/Unified CCE ATP status to order and deploy the Cisco Unified
Gateway PG with Cisco Unified ICME software.
Gateway PG with Cisco Unified ICME software.
Running the Cisco Unified Gateway PG might reduce the maximum supported number of agents and call
processing capabilities of a Cisco Unified CCX deployment. The Cisco Unified CCX 7.0 Configuration
and Ordering Tool can assist solution planners and designers in sizing the hardware required for a Cisco
Unified CCX deployment.
processing capabilities of a Cisco Unified CCX deployment. The Cisco Unified CCX 7.0 Configuration
and Ordering Tool can assist solution planners and designers in sizing the hardware required for a Cisco
Unified CCX deployment.
When the Cisco Unified ICME routes calls to Cisco Unified CCX, it is really routing them to a Cisco
Unified CM dialed number. Then Cisco Unified CM goes through the process of resolving the dialed
number association to the CTI Route Point and Cisco Unified CM Telephony user and offering the call
to Cisco Unified CCX. Cisco Unified CCX then invokes the appropriate script.
Unified CM dialed number. Then Cisco Unified CM goes through the process of resolving the dialed
number association to the CTI Route Point and Cisco Unified CM Telephony user and offering the call
to Cisco Unified CCX. Cisco Unified CCX then invokes the appropriate script.
For more information about the Cisco Unified CCX Gateway, see the Cisco Unified Gateway
Deployment Guide.
Deployment Guide.