Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 快速安装指南

To check for the current versions of the preceding software supported by your version of Unified IP IVR, 
see the Cisco CRS Software and Hardware Compatibility Matrix. You can access it on the Web at 

Playmessages to 
callers—music

Included using Unified CM Music On 
Hold server or .wav file 

Play messages to 
callers—prompts

Included using .wav file 

Play messages to 
callers—combine prompts, 
music and messages

Included and fully customizable 

Capture and process 
callerDual Tone 
Multifrequency (DTMF) input

Included and fully customizable 

Capture and process caller 
DTMF input underVXML 
control

Included

Automated attendant support

Included and fully customizable 

All languages 

Included, if installed.

Inbound HTTP request

Included

Historical reporting

Included, but limited to Unified IP 
IVR reports

Custom scripting using CRS 
Drag and Drop Editor

Included. Has full editing features. All 
types of applications including ICM, 
Busy, and RNA are available.

JTAPI Telephony triggers

Included

HTTP triggers

Included

Conditional routing (time of 
day, day of week, custom 
variables, etc) 

Included

Overflow, interflow, intraflow 
routing

Included

Run defined workflow using 
HTTP request

Included

Integrated self-service 
application support

Included