Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 发行公告

The Agent State Summary Report (by Agent) includes a table that shows the 
following information for each agent:

Agent Name 
(Agent_ID)

First name and last name of the agent. The string in parantheses displays the 
login ID of the agent.

Extension

The last active Unified CCX extension that the Unified CM assigned to the agent 
during the report period.

Interval Start Time,
Interval End Time

Beginning date and time and ending date and time of each 30- or 60-minute 
interval within the report period, if you specify an interval with the Interval 
Length filter parameter. Otherwise, the beginning date and time and ending date 
and time of the report range.

Total Logged-in 
Time

Total time that the agent was logged in to the Unified CCX system during the 
interval.

Not Ready Time

Length and percentage of time that an agent spent in Not Ready state during the 
interval.

Ready Time

Length and percentage of time that an agent spent in Ready state during the 
interval.

Reserved Time

Length and percentage of time that an agent spent in Reserved state during the 
interval.

Talk Time

Length and percentage of time that an agent spent in Talk state during the 
interval.

Work Time

Length and percentage of time that an agent spent in Work state during the 
interval.

Summary

For each agent in the report range, total logged-in time, total and percentage not 
ready time, total and percentage ready time, total and percentage reserved time, 
total and percentage talk time, and total and percentage work time.

Grand  Total

Total information for all agents during the report period. Includes total logged-in 
time, total and percentage not ready time, total and percentage ready time, total 
and percentage reserved time, total and percentage talk time, and total and 
percentage work time.