Cisco Cisco Customer Voice Portal Downloads
Configuring Unified CVP Logging and Event
Notifications
Notifications
Unified CVP provides information about component device status and interaction through:
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Logs, which are presented in text format and can be viewed using Cisco Support Tools.
•
Statistics, which can be viewed using the Unified CVP Operations Console.
This chapter also provides information about
and
.
This chapter contains the following topics:
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Using Logs to Interpret Events
You can use the
CVPLogMessages.xml
file to help interpret events. This file contains all of
the messages (or notifications) on SNMP events and/or through Syslog.
Note: The
CVPLogMessages.xml
file applies to all Unified CVP Services, except H.323.
Each event in the
CVPLogMessages.xml
field containing information that might be useful for
correcting any problems indicated by the event.
Note: Be aware that the <resolution> field might not always contain as much information as
the Troubleshooting Guide for Cisco Unified Customer Voice Portal or other Unified CVP
the Troubleshooting Guide for Cisco Unified Customer Voice Portal or other Unified CVP
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 8