Cisco Cisco Customer Voice Portal 8.0(1) 安装指南
Before You Begin Installation
Note:
• In Unified CVP 8.0(1), a newer standalone version of CSA for Unified CVP, based on the
CSA engine version 6.0 is available. This means that the CSA agent kits and policies that
worked with previous Unified CVP releases do NOT work with Unified CVP 8.0(1).
Consequently, you must uninstall your previous version of CSA before upgrading to Unified
CVP 8.0(1).
worked with previous Unified CVP releases do NOT work with Unified CVP 8.0(1).
Consequently, you must uninstall your previous version of CSA before upgrading to Unified
CVP 8.0(1).
• New CSA agent kits and policies are available at:
. You must then log in using your Cisco support login information. Select Voice
and Unified Communications then Customer Contact > Cisco Unified Self Service
Products > Cisco Unified Customer Voice Portal then finally click Cisco Security Agent
for Speech Self Service.
Products > Cisco Unified Customer Voice Portal then finally click Cisco Security Agent
for Speech Self Service.
Before you install the Cisco Security Agent for Unified CVP software, review the following
information:
information:
•
Confirm that the computer you are using to install Cisco Security Agent has 25 MB of hard
disk space available for the download file and the installed files.
disk space available for the download file and the installed files.
•
Either Unified CVP software must be installed before you install Cisco Security Agent, or
you must make sure that Cisco Security Agent is disabled before you install Unified CVP.
you must make sure that Cisco Security Agent is disabled before you install Unified CVP.
•
Before each Unified CVP upgrade, you must first stop and then disable the Cisco Security
Agent service. You must also be sure that the service does not become enabled at any time
during the Unified CVP installation. See
Agent service. You must also be sure that the service does not become enabled at any time
during the Unified CVP installation. See
Caution: The Cisco Security Agent service must be disabled and stopped before any
software installation is performed. This means before every operating system, Unified
CVP and third-party installation and upgrade, including maintenance release, service
release, Windows updates, and support patch installations and upgrades. Failure to do so
may cause problems with the installation or upgrade, since the Cisco Security Agent may
block part of the installation if not disabled. After installing or upgrading the software,
software installation is performed. This means before every operating system, Unified
CVP and third-party installation and upgrade, including maintenance release, service
release, Windows updates, and support patch installations and upgrades. Failure to do so
may cause problems with the installation or upgrade, since the Cisco Security Agent may
block part of the installation if not disabled. After installing or upgrading the software,
Cisco Security Agent Installation/Deployment Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
9
Chapter 3