Cisco Cisco Agent Desktop 8.5 用户指南
Agent Desktop Interface
September 9, 2013
21
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Use of Windows settings for screen resolution, color/contrast, and font sizes
NOTE: Enable high contrast before launching Agent Desktop to
ensure that all tables match the high contrast settings.
ensure that all tables match the high contrast settings.
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Shortcut keys and tool tips that are compatible with screen readers
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Toolbar buttons in either small (16 × 16) or large (32 × 32) sizes
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Audible tones when a nonagent-initiated dialog appears (for example, new
chat windows and agent notification about the supervisor barging in,
intercepting, and recording)
chat windows and agent notification about the supervisor barging in,
intercepting, and recording)
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Scrolling or non-scrolling team messages
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Navigation through each pane, browser, and all the elements of the main
window using the Tab key
window using the Tab key
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The Space bar can act as Enter key for buttons in focus (for example, in the
Dial Pad window, you can press the Space bar to select the focused number
and Enter to make the call)
Dial Pad window, you can press the Space bar to select the focused number
and Enter to make the call)
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Improved support for Job Access With Speech (JAWS) 11 screen reader
software
software
For information about configuring accessibility options, see
Toolbar Buttons and Shortcut Keys
The optional Cisco Unified Outbound Dialer toolbar can be configured to appear in
Agent Desktop by your administrator. Depending on the dialing mode of the calling
campaign that your administrator sets up, the toolbar will contain some or all of the
available nine buttons. For a complete description of the toolbar, see
Agent Desktop by your administrator. Depending on the dialing mode of the calling
campaign that your administrator sets up, the toolbar will contain some or all of the
available nine buttons. For a complete description of the toolbar, see
The toolbar contains buttons for call control and for functions not related to a specific
customer contact, such as:
customer contact, such as:
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Logging in and out
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Changing your agent state
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Initiating a chat session
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Viewing real-time displays
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Configuring the appearance of the Agent Desktopinterface
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Handling Cisco Unified Outbound Dialer calls
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Starting and stopping call recordings (if task buttons are configured to
perform these functions by your administrator)
perform these functions by your administrator)