Cisco Cisco Agent Desktop 8.5 用户指南
Reason Codes
June 2007
83
are not visible to the agent, but appear only in reports and in the global Reason Codes
window.
window.
NOTE: It is recommended that reason codes created in ICM do not
use the same reason code numbers as the reserved reason codes. If
there are duplicated reason code numbers, errors in reporting and
other problems might result.
use the same reason code numbers as the reserved reason codes. If
there are duplicated reason code numbers, errors in reporting and
other problems might result.
The reserved reason codes are:
Not Ready and Logout reason codes are enabled or disabled on the work flow group
level.
level.
NOTE: You can configure reason codes within the Cisco Unified
Contact Center Enterprise Web Administration Tool (if you use System
IPCC) or the ICM Configuration Manager (if you use anything other
than System IPCC) so that they are required when logging out or going
to the Not Ready state. However, Agent Desktop cannot detect these
Contact Center Enterprise Web Administration Tool (if you use System
IPCC) or the ICM Configuration Manager (if you use anything other
than System IPCC) so that they are required when logging out or going
to the Not Ready state. However, Agent Desktop cannot detect these
Table 10.
Reserved reason codes
Reason Code
Description
-3
Extension modified while logged in
-2
PG failure
-1
Peripheral restarted
22
Supervisor logout
33
Supervisor not ready
20001
Not Ready for force logout
20002
Force logout
20003
Not Ready for logout
32767
Ring no answer
50001
CTI OS disconnect
50002
CTI OS component disconnect
50003
Device out of service
50004
Agent inactivity
50010
Routed call NOT delivered
50020
Agent Re-skill