Cisco Cisco Agent Desktop 8.5 用户指南

A telephony network feature that provides the number the caller dialed.

The service that all other CAD services register with at startup. Clients use this 
service to request information about other CAD components. Also known as 
LDAP.

See dialed number information service.

To hang up or disconnect a phone call.

An event which indicates a call is disconnected.

See Dual Tone Multi-Frequency.

The term for touchtone dialing. In DTMF, when you touch a button on a push 
button pad, it makes a tone which is actually a combination of two tones, one high 
frequency and one low frequency. These are the beeps you hear when you dial a 
phone number.

An operating environment that contains a primary and secondary service. If the 
primary service fails, the secondary service takes over.

See expanded call context variable.

A piece of data available to CAD via the Enterprise service.

A server program that tracks calls in the system. It is used to attach IVR-collected 
data to a call in order to make real-time call activity data available at the agent 
desktop.

A local area network standard. Like other LAN technologies, Ethernet is used to 
connect computers, printers, workstations, terminals, servers, and other devices 
within the same building or campus.