Cisco Cisco Agent Desktop 8.5 用户指南
November 2006
197
P
Passwords
Cisco Agent Desktop
Cisco Desktop Administrator
Cisco Supervisor Desktop
Personnel Configuration node
agents
supervisors
teams
Phone books
adding entries
editing entries
enabling/disabling
setting up new
R
Reason codes
assigning global
assigning work flow
enabling/disabling
reserved
Record/Monitor notification
Recording & Playback service
removing
Remote access
Reserved reason codes
S
Server monitoring
Show Data Fields
Starting Cisco Desktop Administrator
Supervisors
changing password
properties
Synchronizing Directory Services
T
Teams
agents
skills
supervisors
Thresholds
Toolbar
adding and removing buttons
associating actions with task buttons
changing button hints
customizing buttons
Desktop Administrator
Outbound Dialer
U
User Interface window
Browser setup
Miscellaneous tab
Remote Access tab
Show Data Fields tab
Toolbar tab
User privileges required
V
Variable length dial string format
miscellaneous
phone number format
telephone number display
Voice contact work flows
data field conditions
deleting
modifying
overview
setting up a new work flow
voice contact classification
wild card searches
VoIP Monitor
VoIP Monitor service
removing
W
Wild card searches
Work Flow Configuration node
Work flow groups
adding
deleting
renaming
Wrap-up data
assigning global
assigning work flow
automatic state changes
creating descriptions
deleting descriptions
editing descriptions
enabling/disabling