Cisco Cisco Agent Desktop 9.0 用户指南
Cisco Outbound Option
31-Mar-06
125
To configure the Outbound Option toolbar to display in Agent Desktop:
1. In the User Interface window, select the Toolbar tab.
2. In the Outbound Option Mode section, check the check box next to the
The appropriate buttons are enabled in the button selection pane.
3. Click Apply to save your changes.
The Outbound Option toolbar will now appear on the Agent Desktop
interface.
interface.
Table 16.
Outbound Option toolbar buttons and the dialing mode
in which they appear.
in which they appear.
Icon
Button
Dir. Preview
Predictive
Preview
Progressive
Accept
×
×
Reject
×
×
Reject Close
×
×
Skip
×
×
Skip Close
×
×
Skip-Next
×
×
×
×
Callback
×
×
×
×
Reclassify
×
Cancel
Reservation
Reservation
×
×
×
×