Cisco Cisco Agent Desktop 8.5 用户指南
Cisco Desktop Administrator User Guide
64
January 16, 2013
Devices Displayed in the VoIP Monitor Window
The VoIP Monitor Devices tab displays all agent devices set up in the Unified CM.
If a phone is configured for extension mobility, the Extension field displays the
following information.
following information.
■
The extension of the user logged into the phone via the Extension Mobility
service
service
■
The static extension assigned to the device’s MAC address, if no user is
logged into the phone and if a static extension is set up
logged into the phone and if a static extension is set up
■
A blank if no static extension is set up
NOTE: It is recommended that you assign a static extension to an
extension mobility device to make administration easier.
extension mobility device to make administration easier.
To set a default Cisco VoIP Monitor Service:
■
On the VoIP Monitor Services tab, choose a Cisco VoIP Monitor Service from
the Default VoIP Monitor Server field.
the Default VoIP Monitor Server field.
The service you choose is set as the default monitor service for your system.
Any device not assigned to a specific Cisco VoIP Monitor Service or that has
desktop monitoring disabled is monitored by the default monitor service.
Any device not assigned to a specific Cisco VoIP Monitor Service or that has
desktop monitoring disabled is monitored by the default monitor service.
To assign a device to a specific Cisco VoIP Monitor Service:
1. Select the VoIP Monitor Services tab.
2. Using either the device’s extension or the MAC address, locate the device you
wish to assign to a specific Cisco VoIP Monitor Service.
NOTE: You can click a column header to sort the column in ascending or
descending order to make your search easier.
descending order to make your search easier.
3. Choose a Cisco VoIP Monitor Service from the Monitor Server drop-down list.
NOTE: You can right-click anywhere in a device’s row to pop up the Select a
VoIP Monitor Server dialog box from which to choose a Cisco VoIP Monitor
Service.
VoIP Monitor Server dialog box from which to choose a Cisco VoIP Monitor
Service.
4. Make sure that the device’s Enable Desktop Monitoring check box is cleared.
The device is now assigned to that Cisco VoIP Monitor Service.
To assign multiple devices to a specific Cisco VoIP Monitor Service:
1. Use standard Windows multiple selection techniques to assign more than one
device to a specific Cisco VoIP Monitor Service: