Cisco Cisco Agent Desktop 8.5 用户指南

5. In the Skill Groups pane you can:

■

Assign a new skill group to the agent. Click Add, and in the resulting 
Select Skill Groups for Agent window, check the skill group you wish to 
add, and then click OK.

■

Delete a skill group from the agent. Select the skill group you want to 
delete, and then click Remove.

■

Remove all skill groups from the agent. Click Remove All to delete all skill 
groups. Note that an agent must be assigned to at least one skill group.

6. Click Save to save your changes.

At the top of the window you will see the message, Agent saved 
successfully.

1. From the menu, choose Tools > Agent Re-skilling > Site 1.

NOTE:  Your menu might display just Site 1, or more sites (Site 2, 
Site 3, etc.). This depends on the configuration of your system. These 
sites represent the servers on which the IPCC Agent Re-skilling Tool 
is located. If you receive an error when you try to access a site, try 
another site until you find the site that is active.

The supervisor login window for the IPCC Agent Re-skilling tool appears 
(see