Cisco Cisco Agent Desktop 10.5 用户指南

For instance: 2001100817100512101.wav where 

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20011008 = Oct. 8, 2001

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171005 = 17:00 hours, 10 minutes, 5 seconds

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1 = agent (2 = supervisor)

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2101 = agent’s extension

3. Copy the file and save it to the desired location.