Cisco Cisco Agent Desktop 10.5 用户指南

The server autorecovery feature enables Supervisor Desktop to automatically 
recover its connection to the Cisco Desktop Product Suite servers in the event of 
a server restart or a network outage.

When Supervisor Desktop detects that it is unable to communicate with a server 
(generally within three minutes of the server failure), it displays a popup message 
notifying you that a particular server is down and that it is attempting to recover. 
All the Supervisor Desktop features related to that server are disabled.

NOTE:  The popup messages are advisory messages only. No action on 
your part is required. Click OK to close the messages.

When Supervisor Desktop detects that the server is again available (usually 
within one minute of server recovery), it displays a message notifying you that the 
server has recovered. The Supervisor Desktop features related to that server are 
re-enabled.

If a VoIP Monitor server fails, Supervisor Desktop receives the popup messages 
advising you that the server has failed and is attempting to recover. However, the 
functions related to the VoIP Monitor server (monitoring and recording agent 
calls) are not disabled. 

In a multiple VoIP Monitor server configuration, it is not possible for a supervisor 
to know which agent is assigned to a particular VoIP Monitor server. Therefore, if 
one server is not functioning but others are, you are able to monitor and record 
some agents. For this reason the monitoring and recording functions are not 
disabled.