Cisco Cisco Computer Telephony Integration OS 8.5
1-5
Cisco ICM Software CTI Product Description Release 6.0(0)
Chapter 1 What is CTI?
Leveraging CTI Application Event Flow
The foregoing is only a brief sample of the events available via CTI OS. The
complete set of events available for CTI developers is detailed in later chapters in
this guide.
complete set of events available for CTI developers is detailed in later chapters in
this guide.
Request-Response Paradigm
In addition to being able to respond to asynchronous events, a CTI enabled
application can make programmatic requests for services via the CTI interface.
Specifically, the CTI application uses the request-response mechanism to perform
agent state and third-party call control, and to set call context data.
application can make programmatic requests for services via the CTI interface.
Specifically, the CTI application uses the request-response mechanism to perform
agent state and third-party call control, and to set call context data.
Figure 1-2
Sample Request-Response Message Flow
A request generated by the CTI-enabled application (CLIENT) is sent to the CTI
service (SERVER), and a response message (CONF) is generated to indicate that
the request has been received. In most cases if the request is successful, a
follow-on event will be received indicating that the desired behavior has occurred.
service (SERVER), and a response message (CONF) is generated to indicate that
the request has been received. In most cases if the request is successful, a
follow-on event will be received indicating that the desired behavior has occurred.
CLIENT
SERVER
REQUEST
CONF
EVENT