Cisco Cisco Computer Telephony Integration OS 8.5 开发者指南
Chapter 10 Call Object
Methods
10-18
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Java/.NET: A reference to an Arguments array that, on return, holds name/value
pairs from
pairs from
. Any of these parameters included may be accessed from
the Arguments array using the associated keyword.
Table 10-3
GetCallContext Arguments Array Contents
Keyword
Type
Description
ANI
STRING
The calling line ID of the caller.
CallerEnteredDigits
STRING
The digits entered by the caller in
response to IVR prompting.
response to IVR prompting.
CallType
SHORT
The general classification of the call
type.
type.
CallWrapupData
STRING
Call-related wrapup data.
ConnectionCallID
INT
The Call ID value assigned to this
call by the peripheral or the ICM.
call by the peripheral or the ICM.
DialedNumber
STRING
The number dialed.
DNIS
STRING
The DNIS provided with the call.
ICMEnterpriseUniqueID
STRING
A unique identifier for this contact
throughout the enterprise. This can
track a single customer contact
across multiple sites, e.g., when a
call is transferred between agents.
throughout the enterprise. This can
track a single customer contact
across multiple sites, e.g., when a
call is transferred between agents.
ServiceID
INT
The ICM identifier for the Service to
which this call was routed.
which this call was routed.
ServiceNumber
INT
The ACD number of the Service to
which this call was routed.
which this call was routed.
SkillGroupID
INT
The ICM identifier for the
SkillGroup to which this call was
routed.
SkillGroup to which this call was
routed.
SkillGroupNumber
INT
The number of the SkillGroup at the
ACD to which this call was routed.
ACD to which this call was routed.
UniqueObjectID
STRING
A unique object ID for the call.
UserToUserInfo
STRING
The ISDN user-to-user information
element.
element.