Cisco Cisco Computer Telephony Integration Option 9.0 开发者指南
10-6
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 10 Call Object
Methods
Methods
lists the available call object methods.
SkillGroupID
INT
The system-assigned identifier of the agent
SkillGroup the call is attributed to. May
contain the special value NULL_SKILL_
GROUP when not applicable or not available.
SkillGroup the call is attributed to. May
contain the special value NULL_SKILL_
GROUP when not applicable or not available.
SkillGroupNumber
INT
The user-defined number of the agent
SkillGroup the call is attributed to, as known
to the peripheral. May contain the special
value NULL_ SKILL_GROUP when not
applicable or not available.
SkillGroup the call is attributed to, as known
to the peripheral. May contain the special
value NULL_ SKILL_GROUP when not
applicable or not available.
UniqueObjectID
STRING
An object ID that uniquely identifies the call
object.
object.
UserToUserInfo
STRING
The ISDN user-to-user information element.
Table 10-1
Call Object Properties (continued)
Keyword
Type
Description
Table 10-2
Call Object Methods
Method
Description
Alternate
Places the current call on hold and retrieves a previously held call.
Answer
Answers a call that is in the alerting or ringing state.
Clear
Clears a call, dropping all parties to the call.
ClearConnection
Hangs up a call, leaving other parties in a conference call. If there are
only two parties on the call it clears the call.
only two parties on the call it clears the call.
Conference
Either establishes a three party conference call or adds a new party to
an existing conference call.
an existing conference call.
DumpProperties
See
GetAllProperties
See
GetCallContext
Gets data associated with the call other than call and expanded call
context (ECC) variables.
context (ECC) variables.
GetCallData
Obtains call and expanded call context (ECC) variables.
GetElement
See
GetLastError (.NET only)
Returns the last error that occurred on the calling thread.
GetNumProperties
See
GetPropertyName
See
GetPropertyType
See
GetValue methods
Retrieve a property from the Call object based on the property’s name
key.
key.
Hold
Places a current call on hold.