Cisco Cisco Computer Telephony Integration Option 9.0 开发者指南
5-28
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
Figure 5-8
The Conference Init Dialog
This dialog is similar to the Make Call dialog. It allows you to initiate a consultative Conference (Conf
Init) or to place a Single Step Conference call.
Init) or to place a Single Step Conference call.
Enter the number you wish to dial by either typing it into the text box labeled Number to Dial or by
clicking the numbers on the displayed keypad. Once the number is entered you can click on Conf Init
to place a consultative conference call or Single Step to initiate a single step conference. This will close
this dialog. If you choose to place a consultative call, the conference button will change to Conference
Complete. You must press this button to complete the conference after talking to the consult agent.
clicking the numbers on the displayed keypad. Once the number is entered you can click on Conf Init
to place a consultative conference call or Single Step to initiate a single step conference. This will close
this dialog. If you choose to place a consultative call, the conference button will change to Conference
Complete. You must press this button to complete the conference after talking to the consult agent.
The conference dialog also has a Mute Tones section that allows you to suppress audio output of
selected or all tones.
selected or all tones.
The More button brings up an additional section of the dialog displaying all CallVariables along with
any values set in the original call. The agent may change or add values to send along with the consult
call by double clicking on the appropriate line in the Value column (see
any values set in the original call. The agent may change or add values to send along with the consult
call by double clicking on the appropriate line in the Value column (see
).
Figure 5-9
Expanded Dialog