Cisco Cisco Computer Telephony Integration Option 9.0 开发者指南

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页码 264
   
3-2
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 9.01)
Chapter 3      Messaging Conventions
Message Types
4
OPEN_CONF
Communication session establishment 
confirmation.
5
HEARTBEAT_REQ
Communication session maintenance request.
6
HEARTBEAT_CONF
Communication session maintenance 
confirmation.
7
CLOSE_REQ
Communication session termination request.
8
CLOSE_CONF
Communication session termination 
confirmation.
9
CALL_DELIVERED_ EVENT
Notification of inbound call arrival.
10
CALL_ESTABLISHED_ EVENT
Notification of answering of inbound call.
11
CALL_HELD_EVENT
Notification of call placed on hold.
12
CALL_RETRIEVED_ EVENT
Notification of call taken off hold.
13
CALL_CLEARED_ EVENT
Notification of call termination.
14
CALL_CONNECTION_ 
CLEARED_EVENT
Notification of the termination of a conference 
party connection.
15
CALL_ORIGINATED_ EVENT
Notification of outbound call initiation.
16
CALL_FAILED_EVENT
Notification of inability to complete call.
17
CALL_CONFERENCED_ EVENT
Notification of tandem connection of two 
calls.
18
CALL_TRANSFERRED_ EVENT
Notification of call transfer.
19
CALL_DIVERTED_ EVENT
Notification of call changing to a different 
service.
20
CALL_SERVICE_ INITIATED_ EVENT
Notification of the initiation of 
telecommunications service at a device 
(“dial-tone”).
21
CALL_QUEUED_EVENT
Notification of call being placed in a queue 
pending the availability of some resource.
22
CALL_TRANSLATION_ ROUTE_EVENT
Notification of call context data for a call that 
has been routed to the peripheral via a 
translation route.
23
BEGIN_CALL_EVENT
Notification that a call has been associated 
with the CTI client.
24
END_CALL_EVENT
Notification that a call is no longer associated 
with a CTI client.
25
CALL_DATA_UPDATE_ EVENT
Notification of a change in a call’s context 
data.
26
SET_CALL_DATA_REQ
Request to update one or more call variables 
or call wrap-up data.
27
SET_CALL_DATA_ CONF
Response confirming a previous 
SET_CALL_DATA request.
Table 3-1
Message Set (continued)
Number Message Type
Purpose