Cisco Cisco Computer Telephony Integration Option 9.0 开发者指南

28

RELEASE_CALL_REQ

Notification that all call data updates are 
complete.

29

RELEASE_CALL_CONF

Response confirming a previous 
RELEASE_CALL request.

30

AGENT_STATE_EVENT

Notification of new agent state.

31

SYSTEM_EVENT

Notification of a PG Status change.

32

CLIENT_EVENT_ REPORT_ REQ

Request to report a CTI client event.

33

CLIENT_EVENT_ REPORT_ CONF

Response confirming a previous 
CLIENT_EVENT_REPORT request.

34

CALL_REACHED_ NETWORK_EVENT

Notification of outbound call being connected 
to the network.

35

CONTROL_FAILURE_ CONF

Response indicating the failure of a 
proceeding control request.

36

QUERY_AGENT_ STATE_REQ

Request to obtain the current state of an agent 
position.

37

QUERY_AGENT_ STATE_ CONF

Response to a QUERY_AGENT_ STATE 
request.

38

SET_AGENT_STATE_ REQ

Request to alter the current state of an agent 
position.

39

SET_AGENT_STATE_ CONF

Response confirming a previous 
SET_AGENT_STATE request.

40

ALTERNATE_CALL_ REQ

Request to alternate between a held and an 
active call.

41

ALTERNATE_CALL_ CONF

Response confirming a previous 
ALTERNATE_CALL request.

42

ANSWER_CALL_REQ

Request to answer an alerting call.

43

ANSWER_CALL_CONF

Response confirming a previous 
ANSWER_CALL request.

44

CLEAR_CALL_REQ

Request to release all devices from a call.

45

CLEAR_CALL_CONF

Response confirming a previous 
CLEAR_CALL request.

46

CLEAR_CONNECTION_REQ

Request to release a single device from a call.

47

CLEAR_CONNECTION_CONF

Response confirming a previous 
CLEAR_CONNECTION request.

48

CONFERENCE_CALL_ REQ

Request to conference a held call with an 
active call.

49

CONFERENCE_CALL_ CONF

Response confirming a previous 
CONFERENCE_CALL request.

50

CONSULTATION_ CALL_REQ

Request to hold an active call and initiate a 
new call.