Cisco Cisco Computer Telephony Integration Option 9.0 开发者指南
9-3
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 9 Agent Object
Agent Statistics
Agent Statistics
Statistics can be accessed by first using GetValueArray on the Agent object to
obtain the “Statistics” arguments array and then using GetValueInt on the
“Statistics” arguments array to obtain the desired value:
obtain the “Statistics” arguments array and then using GetValueInt on the
“Statistics” arguments array to obtain the desired value:
' First get the statistics arguments
Dim args As Arguments
args = agent.GetValueArray (“Statistics”)
‘ Then get the desired statistics
Dim availTimeSession As Integer
Dim loggedOnTimeSession As Integer
availTimeSession = args.GetValueInt(“AvailTimeSession”)
bargeInCallsToday = args.GetValueInt(“BargeInCallsToday”)
Note
Not all the statistics values listed in
are present in every system
configuration. Whether or not a particular statistic value is available
depends both on the protocol version of CTI Server with which CTI OS
connects and on the peripheral on which the agent resides.
depends both on the protocol version of CTI Server with which CTI OS
connects and on the peripheral on which the agent resides.
Table 9-2
Agent Statistics
Statistic
Definition
AvailTime Session
Total time, in seconds, the agent was in the
Available state for any skill group.
Available state for any skill group.
LoggedOnTime Session
Total time, in seconds, the agent has been
logged on.
logged on.
NotReadyTime Session
Total time, in seconds, the agent was in the
Not Ready state for all skill groups.
Not Ready state for all skill groups.
ICMAvailable TimeSession
Total time, in seconds, the agent was in the
ICM Available state.
ICM Available state.
RoutableTime Session
Total time, in seconds, the agent was in the
Routable state for all skill groups.
Routable state for all skill groups.
AgentOutCalls Session
Total number of completed outbound
ACD calls made by agent.
ACD calls made by agent.