Cisco Cisco Computer Telephony Integration Option 8.5 开发者指南
6-99
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
OnAgentInfoEvent
The OnAgentInfoEvent event is generated as a response to a query to the Agent
Lookup Service and carries the agent’s name. This query is generated by the CTI
OS server when it is configured to do agent name lookup. The OnAgentInfoEvent
event is sent to the client if the server has obtained the information.
Lookup Service and carries the agent’s name. This query is generated by the CTI
OS server when it is configured to do agent name lookup. The OnAgentInfoEvent
event is sent to the client if the server has obtained the information.
Syntax
C++:
void OnAgentInfoEvent(Arguments& args)
COM:
void OnAgentInfoEvent (IArguments * args)
VB:
session_OnAgentInfoEvent (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
SkillGroupNumber
INT
The number of an agent SkillGroup queue
that the call has been added to, as known
to the peripheral. May contain the special
value NULL_SKILL_GROUP when not
applicable or not available.
that the call has been added to, as known
to the peripheral. May contain the special
value NULL_SKILL_GROUP when not
applicable or not available.
SkillGroupID
INT
The ICM SkillGroupID of the agent
SkillGroup the call is attributed to. May
contain the special value
NULL_SKILL_GROUP when not
applicable or available.
SkillGroup the call is attributed to. May
contain the special value
NULL_SKILL_GROUP when not
applicable or available.
SkillGroupPriority
SHORT
The priority of the skill group, or 0 when
the skill group priority is not applicable
or not available.
the skill group priority is not applicable
or not available.
SkillGroupState
SHORT
One of the values representing the current
state associated agent with respect to the
skill group.
state associated agent with respect to the
skill group.