Cisco Cisco Computer Telephony Integration Option 9.0 技术参考
124
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Control Service
AnsweringMachine
One of the values from
specifying
the action to be taken if the call is answered
by an answering machine.
by an answering machine.
USHORT
2
Priority
Set this field to TRUE if the call should
receive priority handling.
receive priority handling.
BOOL
2
AllocationState
indicating
the destination connection state that should
cause the call to be connected to the
originating device.
cause the call to be connected to the
originating device.
USHORT
2
DestinationCountry
One of the values from
specifying
the country of the destination of the call.
USHORT
2
AnswerDetectMode
One of the values from
specifying
the mode of operation of the answering
machine detection equipment.
machine detection equipment.
USHORT
2
AnswerDetectTime
The time interval, in seconds, allotted for
answering machine detection. A zero value
indicates that the peripheral default should be
used.
answering machine detection. A zero value
indicates that the peripheral default should be
used.
USHORT
2
AnswerDetect Control1
A peripheral-specific value used to control
the operation of answering machine detection
equipment. Set this field to zero when not
used or not applicable.
the operation of answering machine detection
equipment. Set this field to zero when not
used or not applicable.
ULONG
4
AnswerDetect Control2
A peripheral-specific value used to control
the operation of answering machine detection
equipment. Set this field to zero when not
used or not applicable.
the operation of answering machine detection
equipment. Set this field to zero when not
used or not applicable.
ULONG
4
NumNamed Variables
The number of NamedVariable floating fields
present in the floating part of the message.
present in the floating part of the message.
USHORT
2
NumNamedArrays
The number of NamedArray floating fields
present in the floating part of the message.
present in the floating part of the message.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
OriginatingDevice ID
The ACD device (CCT, VDN, etc.) that will
originate the call.
originate the call.
STRING
64
DialedNumber
The number to be dialed to establish the new
call.
call.
STRING
40
UserToUserInfo (optional) The ISDN user-to-user information.
UNSPEC
131
CallVariable1 (optional)
Call-related variable data.
STRING
41
…
…
…
…
CallVariable10 (optional)
Call-related variable data.
STRING
41
CallWrapupData
(optional)
(optional)
Call-related wrapup data.
STRING
40
Table 5-112
MAKE_PREDICTIVE_CALL_REQ Message Format (continued)