Cisco Cisco Computer Telephony Integration OS 8.5 技术参考
35
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
CallMannerType Values
CallMannerType Values
shows the CallMannerType values.
CallOption Values
shows the CallOption values.
ConsultType Values
shows the ConsultType values.
Table 6-22
CallMannerType Values
CallMannerType
Description
Value
CMT_UNSPECIFIED
Use default call manner.
0
CMT_POLITE
Attempt the call only if the originating
device is idle.
device is idle.
1
CMT_BELLIGERENT
The call should always be attempted,
disconnecting any currently active call.
disconnecting any currently active call.
2
CMT_SEMI_POLITE
Attempt the call only if the originating
device is idle or is receiving dial tone.
device is idle or is receiving dial tone.
3
CMT_RESERVED
Reserved
4
Table 6-23
CallOption Values
CallOption
Description
Value
COPT_UNSPECIFIED
No call options specified, use defaults.
0
COPT_CALLING_ AGENT_ONLINE
Attempt the call only if the calling agent is
“online” (available to interact with the
destination party).
“online” (available to interact with the
destination party).
1
COPT_CALLING_
AGENT_RESERVED
AGENT_RESERVED
Obsolete with DMS-100.
2
COPT_CALLING_ AGENT_NOT_
RESERVED
RESERVED
Obsolete with DMS-100.
3
COPT_CALLING_
AGENT_BUZZ_BASE
AGENT_BUZZ_BASE
Obsolete with DMS-100.
4
COPT_CALLING_
AGENT_BEEP_HSET
AGENT_BEEP_HSET
Obsolete with DMS-100.
5
COPT_SERVICE_ CIRCUIT_ON
Causes a call classifier to be applied to the call
(ACM ECS).
(ACM ECS).
6
Table 6-24
ConsultType Values
ConsultType
Description
Value
CT_UNSPECIFIED
Default (consult call).
0