Cisco Cisco Computer Telephony Integration Option 9.0 参考指南

"TraceFileName"="CtiosClientLog"

"TraceMask"=dword:40000307

"MaxDaysBeforeExpire"=dword:00000007

"MaxFiles"=dword:00000005

"MaxFileSizeKb"=dword:00000800

"FlushIntervalSeconds"=dword:0000001e

"TraceServer"="C:\\PROGRA~1\\CISCOS~1\\SIEBEL~1\\CTIOST~1.EXE"

For example, a possible value for this key would be:

Import the configuration (.def) file into Siebel once all edit changes are completed.

Add a new CTI Teleset with the appropriate extensions, and add a new CTI user, giving that user an ACD 
login and password, if necessary.

[Command:LoginToPBX]

   Profile       = ""

   DeviceCommand = "LogIn"

   MenuPosition  = "20.1"

   Comments      = ""

   Title         = "Log In (Phone)"

   CmdData       = "LoginToPBX"

   [CmdData:LoginToPBX]

      Param.AgentWorkMode = "0"

      Param.UserId        = "{@UserName}"

      Comments            = ""

      Param.Password      = "{@AgentPin}"

      Param.ACDQueue      = "{@QueueList}"

      Param.AgentId       = "{@AgentId}"

For the Siebel Dedicated (thick) client make sure that CTI is enabled in Siebel and other related Siebel 
flags are set as desired (refer to the Siebel doc for more info) by updating the Communication section of 
the uagent.cfg file. See the sample below.

[Communication]

CommEnable            = TRUE

CommSimulate          = FALSE

CommLocalDriver       = TRUE

CommLogDebug          = TRUE

CommReleaseLogHandle  = TRUE

CommConfigManager     = FALSE

CommReqTimeout        = 600

CommLogFile           = SComm.log

You can also modify appropriate parameters on the corresponding Siebel Server components for Siebel 
thin clients.

For a screen pop, make sure you have appropriate settings in the User Preferences Siebel screen.

Refer to the Siebel Call Center User Guide for information on how to configure a call center, and define 
agents, telesets, and extensions.