Cisco Cisco Content Security Management Appliance M160 用户指南
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AsyncOS 8.3 for Cisco Content Security Management User Guide
Chapter 5 Using Centralized Web Reporting and Tracking
Troubleshooting Web Reporting and Tracking
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See also
.
Centralized Reporting Is Enabled Properly But Not Working
Problem
You have enabled centralized web reporting as directed, but it is not working.
Solution
If there is no disk space allocated for reporting, centralized web reporting will not work until
disk space is allocated. As long as the quota you are setting the Web Reporting and Tracking to is larger
than the currently used disk space, you will not lose any Web Reporting and Tracking data. See the
than the currently used disk space, you will not lose any Web Reporting and Tracking data. See the
, for more information.
Expected Data Is Missing from Reporting or Tracking Results
Problem
Expected data is missing from reporting or tracking results.
Solution
Possible causes:
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Make sure you have selected the desired time range.
•
For tracking results, be sure you are viewing all matching results. See
.
•
Data transfer between Web Security appliances and the Cisco Content Security Management
appliance may have been interrupted, or data may have been purged. See
appliance may have been interrupted, or data may have been purged. See
.
•
If an upgrade changes the way information is reported or tracked, transactions that occurred before
upgrade may not be represented as expected. To see if your release has this type of change, see the
Release Notes for your release at the location specified in
upgrade may not be represented as expected. To see if your release has this type of change, see the
Release Notes for your release at the location specified in
.
•
For missing results in Web Proxy Services tracking search results, see
•
For unexpected results when filtering by user requested transactions, see the User Request row of
the table in
the table in
PDF Shows Only a Subset of Web Tracking Data
Problem
PDF shows only some of the data that is visible on the Web Tracking page.
Solution
For information about what data is included in and omitted from PDFs and CSV files, see the
web tracking information in the table in
.
Troubleshooting L4 Traffic Monitor Reports
If the Web Proxy is configured as a forward proxy and L4 Traffic Monitor is set to monitor all ports, the
IP address of the proxy’s data port is recorded and displayed as the client IP address in reports. If the
Web Proxy is configured as a transparent proxy, enable IP spoofing to correctly record and display the
client IP addresses. To do this, see the online help or user guide for your Web Security appliance.
IP address of the proxy’s data port is recorded and displayed as the client IP address in reports. If the
Web Proxy is configured as a transparent proxy, enable IP spoofing to correctly record and display the
client IP addresses. To do this, see the online help or user guide for your Web Security appliance.