Cisco Cisco Prime Service Catalog 10.0 技术参考
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Cisco Prime Service Catalog 10.0 Designer Guide
OL-31033-01
Chapter 3 Designing Service Items
Configuring the Delivery Plan
Configuring an External Service Item Task
To integrate a Service Item Listener Adapter-based external task into a delivery plan:
1.
Define a new agent in Service Link, specifying a “Service Task” as the Context Type.
2.
Specify the “Dummy” adapter as the outbound adapter, and the “Service Item Listener” adapter as
the inbound adapter. No transformations are required.
the inbound adapter. No transformations are required.
3.
Skip the pages on configuring the outbound and inbound adapter properties and outbound
parameters.
parameters.
4.
Define any inbound agent parameters to update dictionary fields, if necessary.
5.
Edit the service’s Plan tab to include an external task, and choose the agent created above in the
Workflow drop-down list.
Workflow drop-down list.
6.
Define any required agent parameter mapping as how you would for external tasks. (See the
External Service Item Task Operations
Once an external service item task becomes active (that is, has a status of Ongoing) in the workflow,
Service Link listens for the incoming requests to create, update, or delete service items. The changes
made to the service item repository are similar to those of internal service item tasks. The channel ID of
the inbound requests allow Service Link to identify the service request to be used for tracking the service
item history.
Service Link listens for the incoming requests to create, update, or delete service items. The changes
made to the service item repository are similar to those of internal service item tasks. The channel ID of
the inbound requests allow Service Link to identify the service request to be used for tracking the service
item history.
You can perform other task updates that are typical of external tasks—for example, adding comments
and sending parameter updates—through the incoming requests as well. When all service item
operations are processed successfully, you must be sure to send a “done” action to complete the task so
that the next task in the delivery plan can be triggered.
and sending parameter updates—through the incoming requests as well. When all service item
operations are processed successfully, you must be sure to send a “done” action to complete the task so
that the next task in the delivery plan can be triggered.
For more information about the Service Item Listener Adapter and the specification of inbound service
item messages, see the Service Link chapter in the Cisco Prime Service Catalog Integration Guide.
item messages, see the Service Link chapter in the Cisco Prime Service Catalog Integration Guide.
is not recommended because the reconfigure action may disrupt processes that are currently running on
the machine. Certain actions are, in fact, prohibited if they were to be performed through the VMware
Infrastructure Client. Therefore, service designers need to add a “power off” task BEFORE the
“reconfigure” task. This ensures that the subsequent request to reconfigure the virtual machine may
proceed. If the virtual machine is already down upon receipt of the power off task, the power off task
fails, but this failure is harmless and does not impede the progress of the reconfigure task.
the machine. Certain actions are, in fact, prohibited if they were to be performed through the VMware
Infrastructure Client. Therefore, service designers need to add a “power off” task BEFORE the
“reconfigure” task. This ensures that the subsequent request to reconfigure the virtual machine may
proceed. If the virtual machine is already down upon receipt of the power off task, the power off task
fails, but this failure is harmless and does not impede the progress of the reconfigure task.
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Home OU of Customer
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