Cisco Cisco WebEx Social for Mobile 用户指南
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Cisco WebEx Social Frequently Asked Questions, Release 3.4
OL-27682-03
Calls
A.
A role is of a set of permissions given to users that defines what actions they can take and what
access they have after they sign in to Cisco WebEx Social. Cisco WebEx Social defines a set of
default roles (see Cisco WebEx Social Server: Getting Started Guide for the list), though System
Administrators can create new ones.
access they have after they sign in to Cisco WebEx Social. Cisco WebEx Social defines a set of
default roles (see Cisco WebEx Social Server: Getting Started Guide for the list), though System
Administrators can create new ones.
Calls
This section is organized as follows:
•
Q.
Calls are interrupted approximately every 60 seconds and I am not able to dial other users or phone
numbers.
numbers.
A.
This issue may happen if you have selected to use Cisco Call Plug-in for calls and Cisco Jabber as
preferred chat client, and have selected “Use my computer for calls” in Cisco Jabber. A possible
solution to the problem may be to complete these steps:
preferred chat client, and have selected “Use my computer for calls” in Cisco Jabber. A possible
solution to the problem may be to complete these steps:
Step 1
Open Call and Conversation Settings (click the Contacts icon in the dock, then click the gear icon and
select Call and Conversation Settings).
select Call and Conversation Settings).
Step 2
In the Select Device and Line section, select your deskphone device and click Save.
Step 3
Return to Call and Conversation Settings and switch you choice back to the Cisco Call Plug-in.
Step 4
Click Save.
If you do not have a deskphone device, take these alternative steps:
Step 1
Open your profile menu and click Account Settings.
Step 2
Click My account and find the Miscellaneous > Custom Attributes tab.
Step 3
Delete the values for these attributes (leave the text boxes empty):
•
Webdialer Last Successful Node
•
Webphone Key Accept Video Calls
•
WebPhone CTI Password
•
WebPhone Last Device Name
•
WebPhone Last Line DN
•
WebPhone Last Phone Mode
Step 4
Click Save.
Step 5
Refresh your browser or sign out and then sign back in.