Cisco Cisco Customer Response Solution Downloads 设计指南
8-3
Cisco IPCC Express Solution Reference Network Design
9560890308
Chapter 8 Bandwidth, Security, and QoS Considerations
Serviceability and Security
Figure 8-1
IPCC Express Accessing Data Stores
IPCC Express can communicate with these external sources through its subsystems, provided Network
Address Translation (NAT) is not used.
Address Translation (NAT) is not used.
lists the functionality supported on the IPCC Express
and IP IVR Servers and
lists the various IPCC Express subsystems, the interfaces used for this
communication, and the common ports associated with these interfaces.
97655
IPCC
Express
SMTP
HTTP
LDAP
ODBC
Voice VLAN
Data VLAN
Database
IP
M
M
M
M
M
CallManager Cluster
Web server
Email Server
Directory
IP
IP
IP Phones
Desktop PCs
Table 8-2
Enabled Ports on the IPCC Express Server and the IP IVR Server
Common Functionality
Port
Comments
Telnet
TCP 23
On by default
HTTP
TCP 80
Required for system maintenance
SVCHOST
TCP 135
Windows Service Loader
NETBIOS-SSN
TCP139
NETBIOS Session Service
HTTPS/SSL
TCP 443
SMB
TCP 445
Microsoft CIFS
MS SQL
TCP 1042
SQL Server Process
RMI
TCP 1099
RMI Service
JDBC SQL
TCP 1433
Table 8-3
Application Features Supported by IPCC Express Subsystems
Common Functionality
IPCC Express
Subsystem
Subsystem
Interface / Protocol
Port
Comments
Call handling
JTAPI
CTIQBE
TCP 2748
Call queuing
JTAPI
CTIQBE
TCP 2748
ICD
None
Queuing functions are processed
internal to IPCC Express.
internal to IPCC Express.